一、聯絡我們
若你在使用息域 Aira 時遇到問題，或有訂閱、帳務、功能操作與內容建議相關需求，請來信至 justin3937@gmail.com。
為了加快處理速度，來信時建議附上裝置型號、作業系統版本、App 版本、問題截圖，以及你遇到問題的大致時間點。
二、常見支援範圍
- 無法開啟 App 或畫面異常
- 音訊播放、通知提醒或練習流程問題
- 訂閱狀態未更新、無法還原購買
- 功能使用建議、內容回饋與錯誤回報
- App Store 審核用支援資訊查詢
三、訂閱與購買
息域 Aira 的訂閱與付款由 Apple App Store 或 Google Play 處理。若你遇到扣款、續訂、取消或退款相關問題，請先到你購買時使用的平台帳戶查看訂閱管理頁面。
- Apple：請於 iPhone 或 iPad 的 Apple ID 訂閱設定中管理
- Google Play：請於 Google Play 的付款與訂閱設定中管理
- 若 App 內權限未同步，可先使用「還原購買」或重新登入平台帳戶後再試
四、退款說明
退款通常由你購買時所使用的平台處理。我們無法直接替平台核准退款，但若你需要提供訂單背景或問題說明，我們可以協助整理你遇到的狀況。
五、技術問題排查
若遇到播放或介面異常，建議先嘗試以下步驟：
- 完全關閉 App 後重新開啟
- 確認裝置已連線且系統音量與靜音模式設定正常
- 更新至最新版本的 App 與作業系統
- 如問題持續，附上截圖或錄影寄送給我們
六、安全提醒
若你在練習中出現頭暈、胸悶、呼吸困難、情緒劇烈不適或其他異常反應，請立即停止使用，並視情況尋求合格專業人員協助。
1. Contact us
If you run into issues while using Aira, or need help with subscriptions, billing, app usage, or product feedback, email justin3937@gmail.com.
To speed up support, include your device model, operating system version, app version, screenshots, and the approximate time the issue happened.
2. Common support topics
- The app does not open or the interface behaves unexpectedly
- Audio playback, reminders, or practice flow issues
- Subscription access does not refresh or purchase restoration fails
- Feature suggestions, content feedback, and bug reports
- Support details requested during App Store review
3. Subscriptions and purchases
Aira subscriptions and payments are handled by the Apple App Store or Google Play. For billing, renewal, cancellation, or refund issues, first check the subscription management page of the platform used for purchase.
- Apple: manage through Apple ID subscription settings on iPhone or iPad
- Google Play: manage through Payments and subscriptions in Google Play
- If access is not synced inside the app, try Restore Purchases first
4. Refunds
Refunds are usually handled by the platform used for purchase. We cannot directly approve platform refunds, but we can help summarize the technical or billing context if needed.
5. Basic troubleshooting
If playback or interface issues appear, try the following:
- Fully close the app and reopen it
- Confirm the device is online and audio settings are normal
- Update to the latest app version and operating system
- If the problem persists, send screenshots or a screen recording
6. Safety reminder
If you experience dizziness, chest discomfort, breathing difficulty, severe distress, or any abnormal reaction during practice, stop immediately and seek qualified professional help if appropriate.